How can I place an order?

Select the items you want, add them to your shopping cart, and follow the checkout process.

Which payment methods do you offer?

We accept PayPal, credit card, Apple Pay and TWINT (for deliveries to Switzerland and Lichtenstein). We cover any payment processing fees incurred during checkout..

How much is shipping?

Shipping is free for orders over CHF 120,-. For orders below this value, a shipping fee of CHF 6.90 applies. We usually ship with DHL.

How long does shipping take?

We aim to process all orders as quickly as possible. Delivery time is usually 2–5 working days, depending on the delivery country.

Which countries do you ship to?

Maloja online orders can currently be shipped to:

Belgium, Denmark, Germany, Dubai, Finland, France, Great Britain, Italy, Japan, Canada, Croatia, Liechtenstein, Luxembourg, Netherlands, Norway, Austria, Poland, Portugal, Sweden, Switzerland, Serbia, Slovakia, Slovenia, Spain, South Korea, Taiwan, Czech Republic, Hungary, and the USA.

Can I change or cancel my order?

As long as your order has not yet been shipped, please contact our customer service to request changes.

How can I track the progress of my order?

Once your order has been dispatched, you will receive an email with a shipping confirmation and a tracking link.